Contact Center Specialist

About the role

The candidate will be responsible to work with advisors and clients regarding service issues, requests, policies, procedures, and information on accounts. Direct communication with clients and advisors to assist them with their queries, open issues and resolve high level problems over the phone in timely manner.

What you'll do

• First point of contact regarding service issues, troubleshooting, and enter complex service requests into appropriate systems for resolution
• Educate clients and advisors on newly implement services, systems, or procedures for efficient self-service
• Process complex service transactions, or resolve account service casework
• Interact directly with customers, inbound/outbound phone queue, to provide accurate and immediate solutions to transaction and service request. Utilize internal computer…
• Participate in Team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues and identify process improvement opportunities

What you need

• 1–3 yrs of experience
• Customer service
• Communication
• B.Com or BBA