Content Developer, Customer Trust Content Management

About the role

The CTCM team supports associates by updating and managing content to support global operations. We use data to make decisions about our content, and we advocate for the associates and the seller experience while balancing advocacy with the need for action. We measure success by having clear and simple content that answers readers' questions before they arise.

What you'll do

• Document operational processes and create messaging for a global audience
• Work with global stakeholders to understand the business priorities and legal requirements that drive the need for high-quality content
• Also contribute to team-level goals and initiatives
• Be expected to work on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously
• Troubleshoot tool issues impacting content that we support and flag issues to the relevant tech teams

What you need

• Content strategy
• Editing
• SOP writing
• Any graduate