Contract System Support Analyst

About the role

Contract System Support Analyst at Qualcomm. Provides day-to-day operational support for Qualcomm's Contract Lifecycle Management platform.

What you'll do

• Assesses, troubleshoots, and resolves end-user issues, questions, and enhancement requests while meeting established service levels
• Performs configuration and administrative activities within Agiloft and other supported platforms following established governance processes
• Executes QA, regression, integration, and user acceptance testing activities for system enhancements, upgrades, and defect fixes
• Creates, maintains, and executes test scripts and test plans
• Develops and maintains user documentation, process guides, knowledge articles, training materials, and quick reference guides

What you need

• 3–6 yrs of experience
• ServiceNow
• Salesforce
• Troubleshooting
• Test cases
• BBA or B.Tech or B.E. or Diploma or B.Sc or BCA

Good to have

• JIRA
• Azure