Contractor, Customer Service

About the role

We are looking for an Contractor, Customer Service to support our global customers through a non-voice, email-based process. You will be responsible for managing customer queries, resolving issues within defined timelines, and coordinating with internal teams to ensure a seamless customer experience.

What you'll do

• Handle high-volume customer queries via email and provide accurate, timely responses
• Take end-to-end ownership of customer requests from receipt to resolution
• Investigate issues, identify appropriate solutions, and follow defined processes/SOPs
• Coordinate with internal teams for queries requiring further investigation or resolution
• Follow up on pending cases and ensure timely closure

What you need

• Open to freshers
• Customer service
• SOP writing
• Communication
• Any graduate

Good to have

• Email support