Senior Associate Specialist, Customer Service

About the role

Responsible for perfect order fulfillment within the order to cash processes to ensure customer satisfaction. Order to cash includes order entry, pricing verification, customer service/problem resolution, assists with collections and master data maintenance.

What you'll do

• Ensure perfect order fulfillment of orders and resolve issues as required
• Gain approval from sales management to provide billing adjustments
• Be the key customer service contact for customers and/or service providers
• Maintain key internal relationships including marketing, sales, supply chain planning, ship points, Quality, application development, product management, Credit
• Support preventive and corrective action in personal area of influence

What you need

• 2–5 yrs of experience
• Customer service
• Sales
• SAP
• SOX
• Problem solving
• Accounts receivable
• Any graduate