Control Tower Executive

About the role

You’ll be working with the Network Operations Team. Break stuff, break assumptions, break the thumb rule. Believe in the team, the process, and through failures. Build fast, build passionately, build to simplify. Own the day-to-day performance management and control tower operations for the E-Pump network, ensuring timely identification of issues, detailed root-cause analysis, and closure through strong stakeholder management and performance cadence.

What you'll do

• Issue Escalation & Closure: Identify critical issues, escalate appropriately, and ensure timely resolution with clear ownership
• Reporting & Insights: Build performance dashboards and provide actionable insights to leadership
• Performance improvement | RCA quality & closure | Issue resolution TAT | Action closure rate | Cadence adherence | Stakeholder responsiveness

What you need

• 3–5 yrs of experience
• Root cause analysis
• Performance management
• Problem solving
• B.Tech or B.E.