Conversational Design, Demo Engineer

About the role

As a Conversational Design, Demo Engineer you will play a critical role in supporting pre-sales engagements through the design, analysis, and demonstration of Cresta’s AI capabilities. You’ll partner closely with Solution Engineers and Demo Engineering to craft compelling, high-quality conversational experiences that showcase Cresta’s value to prospective and existing customers.

What you'll do

• Develop and generate high-quality synthetic conversations and AI model behaviors that realistically simulate customer interactions and bring priority use cases to life…
• Conduct in-depth Conversation Assessments and data analyses to uncover opportunity areas, quantify measurable impact
• Continuously enhance demo environments by strengthening QA/QM frameworks, reporting layers, behavioral configurations, intent mining, metadata generation
• Design dashboards that tell a compelling business story. Be meticulous in defining metadata layers and required attributes to make demo environments feel authentic and…
• Pro in Establishing structured Gen AI frameworks for e.g. complaint detection, customer experience measurement, repeat call analysis

What you need

• 3–6 yrs of experience
• Telecom
• LLMs
• Transcription
• Machine learning
• Customer success
• Any graduate