Copy of Customer Support Associate

About the role

As a Customer Support Supervisor at Asite, you will lead and support the Customer Support team by overseeing daily operations, monitoring SLAs and KPIs, managing escalations, coaching team members, allocating workloads, driving process improvements, collaborating with cross-functional teams, and ensuring high levels of customer satisfaction and service quality.

What you'll do

• Provide customer support via email, chat, and phone
• Troubleshoot and resolve application issues
• Log, prioritize, and manage support tickets within SLA
• Escalate complex issues to the appropriate teams
• Maintain accurate ticket documentation

What you need

• 1–3 yrs of experience
• Customer service
• Zendesk
• Freshdesk
• JIRA
• Customer success
• Communication
• Any graduate

Good to have

• CRM
• ITIL
• SQL
• AWS
• GCP
• Azure