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CPA Executive

Career Site·Kolkata

Pay not stated5–9 yrsFull-time
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About the role

This role bridges client expectations with our back‑office capabilities, driving satisfaction and operational excellence within the CLM Domestic BFSI segment. Supervise and mentor a team of Customer Care Executives handling BFSI client queries. Monitor service level agreements (SLAs) and ensure timely resolution of issues.

What you'll do

  • Supervise and mentor a team of Customer Care Executives handling BFSI client queries
  • Monitor service level agreements (SLAs) and ensure timely resolution of issues
  • Develop and implement standard operating procedures for back‑office customer support
  • Analyze call and ticket data to identify trends and recommend process improvements
  • Coordinate with product, compliance, and operations teams to provide accurate information to clients

What you need

  • 5–9 yrs of experience
  • CRM
  • Customer service
  • MS Office
  • SOP writing
  • Communication
  • B.Com or BBA

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