Credit and Collections Analyst

About the role

The Credit & Collections Analyst role is one of Finance’s main customer facing positions which supports Account Receivable function including dispute resolution and customer service. Individuals in this role are required to achieve company goals and maintain overdue %, follow up with customers via calls and email in order to ensure timely collections.

What you'll do

• Manages of a portfolio of clients, monitor, and ensure the timely recovery of the accounts receivable (AR) according to our policies
• Analyze, review, and determine the root cause of a collection issue and build relationship with internal and external stakeholders
• Reports any significant past due in the AR and/or any situation that could have an impact on collections
• Provide constant update of account status
• Resolve SalesForce queue and general inbox customer inquiries

What you need

• Collections
• Excel
• Customer service
• Salesforce
• Reconciliation
• Accounts receivable
• Diploma