CSP - Value Stream Owner, Service Excellence & Retention

FRI FIL India Business and Research Services·Gurugram

Pay not statedJunior levelFull-time

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About the role

Title CSP - Value Stream Owner, Service Excellence & Retention Reports To Head of Client Servicing Platforms How have we achieved this? By working together - and supporting each other - all over the world. So, join our Client Servicing Platform team and feel like you’re part of something bigger.

What you'll do

Drive continuous prioritisation based on flow, outcomes and data
Use delivery data to inform funding, sequencing and capacity decisions
Act as a visible advocate for client outcomes across the value stream
Build psychological safety so issues are raised early rather than escalated late