Customer Relationship Executive

About the role

Working within the CLM Domestic BFSI – Manpower Back‑Office department, you will play a pivotal role in maintaining client satisfaction, supporting operational efficiency, and contributing to the overall growth of Digitide Solutions Limited. Respond promptly to inbound customer calls, emails, and chat messages.

What you'll do

• Play a pivotal role in maintaining client satisfaction, supporting operational efficiency, and contributing to the overall growth of Digitide Solutions Limited
• Respond promptly to inbound customer calls, emails, and chat messages
• Investigate and resolve client issues, escalating complex cases when necessary
• Provide accurate information on products, services, and policies
• Maintain detailed records of interactions in the CRM system

What you need

• 2–5 yrs of experience
• CRM
• MS Office
• Upselling
• Cross-selling
• Problem solving
• Diploma

Good to have

• Customer service