CST - Executive/Associate - Paytm Travel (Flights)

About the role

We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform.

What you'll do

• Ensure exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries
• Identify and address trends in customer complaints and feedback
• Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience
• Implement process improvements and best practices to enhance team productivity and customer satisfaction
• Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform

What you need

• Customer service
• CRM
• Any graduate

Good to have

• Travel booking