Customer Assistance Manager Personal Loan 0233 0182 1002366 HRR

About the role

The Portfolio Manager will be responsible for managing collections and recovery for retail asset products within the assigned area. This includes overseeing repossession activities, coordinating with external agencies, handling legal formalities, and leading a team of collection executives. The role requires a proactive approach to field operations, team training, and compliance with internal and regulatory standards.

What you'll do

• Responsible for managing collections and recovery for retail asset products within the assigned area
• Ensure timely follow-ups and resolution of delinquent accounts
• Analyze collection trends and implement corrective actions
• Oversee the sale of repossessed assets to maximize recovery
• Ensure compliance with legal and regulatory requirements during repossession

What you need

• Any graduate