Customer Assistance Manager Personal Loan-Hardship Assistance Unit Bangalore

About the role

The Portfolio Manager will be responsible for managing collections and recovery for retail asset products within the assigned area. This includes overseeing repossession activities, coordinating with external agencies, handling legal formalities, and leading a team of collection executives. The role requires a proactive approach to field operations, team training, and compliance with internal and regulatory standards.

What you'll do

• Responsible for managing collections and recovery for retail asset products within the assigned area
• Monitor and maintain collection efficiency across assigned portfolios
• Ensure timely follow-ups and resolution of delinquent accounts
• Analyze collection trends and implement corrective actions
• Manage repossession activities in coordination with repossession agents

What you need

• Any graduate