Customer Care Administrator

Carl Zeiss India (Bangalore)·Gurugram

Pay not statedJunior levelFull-time

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About the role

Provide proactive order-status updates and coordinate with customers, Sales, Logistics, Labs and MSP teams. Handle customer queries, complaints and escalations within defined TATs. Support digital ordering/CRM platforms and assist customers with order-related issues. Coordinate deliveries, order diversions, accompaniments and stock-related activities.

What you'll do

Process and track customer orders accurately from booking to final delivery
Provide proactive order-status updates and coordinate with customers, Sales, Logistics, Labs and MSP teams
Handle customer queries, complaints and escalations within defined TATs
Support digital ordering/CRM platforms and assist customers with order-related issues
Coordinate deliveries, order diversions, accompaniments and stock-related activities