Customer Care Executive

About the role

As a Customer Care Executive, you will be the front-line representative for our company, interacting with customers and addressing their inquiries and concerns. Your role is crucial in building and maintaining strong customer relationships, ensuring their satisfaction, and driving business growth. You will work closely with our outbound team to deliver an outstanding customer experience.

What you'll do

• Be the front-line representative for our company, interacting with customers and addressing their inquiries and concerns
• Work closely with our outbound team to deliver an outstanding customer experience
• Handle customer inquiries and provide timely and accurate responses via phone, email, and live chat
• Resolve customer issues and complaints, ensuring a high level of satisfaction
• Maintain accurate records of customer interactions and feedback

What you need

• 2–5 yrs of experience
• Customer service
• CRM
• Chat support
• Data privacy
• Problem solving
• Diploma