Customer Care Executive

About the role

As a Customer Care Executive, you will be the first point of contact for our customers, handling inquiries, providing product information, and offering tailored solutions. Your role is crucial in building strong relationships and ensuring customer satisfaction. You will work closely with our team to deliver an outstanding customer experience, contributing to the overall success of the company.

What you'll do

• Be the first point of contact for our customers, handling inquiries, providing product information, and offering tailored solutions
• Provide accurate and up-to-date product information, ensuring customers are well-informed
• Handle customer complaints and escalations, resolving issues efficiently and maintaining a positive attitude
• Maintain a high level of customer satisfaction by ensuring a smooth and seamless experience
• Collaborate with the team to identify and address customer pain points, suggesting improvements

What you need

• 1–2 yrs of experience
• Customer service
• CRM
• Chat support
• Escalation handling
• Data privacy
• Problem solving
• Diploma