Customer Care Executive

About the role

As a Customer Care Executive, you will be the voice of our company, representing Alldigi Tech Limited to our valued customers. Your primary role is to handle customer inquiries, provide accurate information, and offer exceptional support to ensure customer satisfaction. You will be a key player in maintaining and enhancing our company's reputation and brand image.

What you'll do

• Be the voice of our company, representing Alldigi Tech Limited to our valued customers
• Be a key player in maintaining and enhancing our company's reputation and brand image
• Provide accurate and timely information to customers, ensuring a high level of knowledge about our products and services
• Resolve customer complaints and issues, offering effective solutions and ensuring a positive resolution
• Maintain a friendly and professional attitude at all times, building strong relationships with customers

What you need

• 1–2 yrs of experience
• Customer service
• CRM
• Chat support
• Escalation handling
• Sales
• Problem solving
• Diploma