Customer Care Executive

About the role

As a Customer Care Executive, you will be the face of our company, representing Alldigi Tech Limited with professionalism and a customer-centric approach. Your primary focus will be to handle customer inquiries, provide accurate information, and resolve issues promptly. You will be an integral part of our team, contributing to the overall success and growth of the company.

What you'll do

• Be the face of our company, representing Alldigi Tech Limited with professionalism and a customer-centric approach
• Respond to customer inquiries via phone, email, and live chat, ensuring timely and accurate resolutions
• Provide product and service information to customers, offering guidance and recommendations
• Handle customer complaints and escalations, maintaining a calm and professional demeanor
• Collaborate with cross-functional teams to address complex customer issues and ensure a seamless experience

What you need

• Customer service
• CRM
• Chat support
• Escalation handling
• Problem solving
• Diploma