Customer Care Executive

About the role

As a Customer Care Executive, you will be the face of our company, representing Alldigi Tech Limited with professionalism and a customer-centric approach. Your primary focus will be to handle customer inquiries, provide accurate information, and resolve issues promptly. You will be a key player in maintaining and enhancing our reputation for excellent customer service.

What you'll do

• Be the face of our company, representing Alldigi Tech Limited with professionalism and a customer-centric approach
• Be a key player in maintaining and enhancing our reputation for excellent customer service
• Respond to customer inquiries via phone, email, and live chat, ensuring a timely and accurate response
• Provide product and service information, offering guidance and recommendations to meet customer needs
• Maintain accurate records of customer interactions and ensure data privacy and security

What you need

• 1–2 yrs of experience
• Customer service
• CRM
• Chat support
• Data privacy
• Upselling
• Cross-selling
• Diploma