Customer Care Executive

About the role

As a CCE, you will be the front-line representative for our company, handling customer inquiries, providing product and service information, and offering solutions to their needs. Your role is crucial in building and maintaining strong customer relationships, and you will be a key contributor to our team's success.

What you'll do

• Be the front-line representative for our company, handling customer inquiries, providing product and service information, and offering solutions to their needs
• Provide accurate and up-to-date product and service information to customers
• Maintain a positive and friendly attitude throughout customer interactions
• Collaborate with other teams to ensure a seamless customer experience
• Handle customer escalations and provide effective resolutions

What you need

• Customer service
• CRM
• Escalation handling
• Problem solving
• Diploma