Customer Care Executive

About the role

As a Customer Care Executive, you will be the primary point of contact for our customers, handling inquiries, providing product information, and offering technical support. Your role is crucial in maintaining customer satisfaction and building long-term relationships. You will work closely with our team to ensure a seamless and efficient customer care process.

What you'll do

• Be the primary point of contact for our customers, handling inquiries, providing product information, and offering technical support
• Handle customer inquiries and provide timely responses via phone, email, and live chat
• Troubleshoot technical issues and provide effective solutions to ensure customer satisfaction
• Maintain accurate records of customer interactions and feedback for future reference
• Collaborate with the team to identify and address customer pain points, improving overall customer experience

What you need

• 1–2 yrs of experience
• Customer service
• CRM
• Chat support
• Problem solving
• Diploma