Customer Care Executive

About the role

As a Customer Care Executive, you will be the first point of contact for our valued customers. Your primary responsibility is to ensure an exceptional customer experience by providing timely and accurate support. You will build strong relationships with clients, offering product knowledge, and tailored solutions.

What you'll do

• Be the first point of contact for our valued customers
• Build strong relationships with clients, offering product knowledge, and tailored solutions
• Collaborate with our sales and marketing teams to promote our products, contributing to the overall success of the company
• Provide accurate and up-to-date information on our products and services, ensuring customer understanding
• Handle customer complaints and escalations with a calm and professional approach, aiming for positive resolutions

What you need

• 1–3 yrs of experience
• Customer service
• CRM
• Chat support
• Data privacy
• Escalation handling
• Sales
• Diploma