Customer Care Executive

About the role

As a Customer Care Executive, you will be the front-line representative for our company, interacting with customers and addressing their inquiries and concerns. Your role is crucial in maintaining and enhancing our reputation for excellent customer service. You will be part of a dynamic team, working collaboratively to deliver outstanding support and build strong customer relationships.

What you'll do

• Be the front-line representative for our company, interacting with customers and addressing their inquiries and concerns
• Be part of a dynamic team, working collaboratively to deliver outstanding support and build strong customer relationships
• Handle customer inquiries and complaints via phone, email, and live chat, providing timely and accurate information
• Resolve customer issues and conflicts, ensuring a positive and satisfactory outcome
• Maintain accurate records of customer interactions and ensure data privacy and security

What you need

• 1–2 yrs of experience
• Customer service
• CRM
• Chat support
• MS Office
• Data privacy
• Sales
• Diploma

Good to have

• Cross-selling