Customer Care Executive

About the role

The Customer Care Executive position is a pivotal role in our organization, acting as the face of our company to our clients. We heavily rely on these executives to build and maintain strong relationships with our customers, ensuring their satisfaction and loyalty. Handle customer inquiries and complaints, offering timely and effective solutions.

What you'll do

• Handle customer inquiries and complaints, offering timely and effective solutions
• Communicate with customers via phone calls and emails, offering exceptional support and guidance
• Maintain accurate records of customer interactions and provide feedback on trends and patterns
• Collaborate with the collections team to address customer accounts' issues and initiate appropriate actions
• Educate customers on products and services, enhancing their experience and understanding

What you need

• 20–30 yrs of experience
• Customer service
• MS Office
• Problem solving
• Any graduate