Customer Care Executive

About the role

As a Customer Care Executive, you will be the front-line representative for our company, interacting with customers and resolving their inquiries and concerns. Your role is crucial in maintaining strong relationships with our clients and ensuring their satisfaction. You will work collaboratively with a dedicated team, utilizing your expertise to provide efficient and effective solutions.

What you'll do

• Be the front-line representative for our company, interacting with customers and resolving their inquiries and concerns
• Work collaboratively with a dedicated team, utilizing your expertise to provide efficient and effective solutions
• Handle inbound customer inquiries and complaints, ensuring a prompt and professional response
• Identify customer needs and offer suitable banking products and services through cross-selling and upselling techniques
• Maintain a high level of customer satisfaction by providing excellent service and building strong relationships

What you need

• 20–30 yrs of experience
• Customer service
• CRM
• Upselling
• Escalation handling
• Cross-selling
• Problem solving
• Any graduate