Customer Care Executive

About the role

As a Customer Care Executive, you will be the face and voice of Digitide Solutions, representing our brand and values. Your primary role is to provide exceptional customer service, building strong relationships, and ensuring a positive customer experience. You will be the first point of contact for customers, handling inquiries, and resolving issues via various channels, including phone, email, and live chat.

What you'll do

• Be the face and voice of Digitide Solutions, representing our brand and values
• Be the first point of contact for customers, handling inquiries, and resolving issues via various channels, including phone, email, and live chat
• Handle customer inquiries and provide accurate, timely responses
• Resolve customer complaints and ensure their satisfaction
• Maintain a high level of product and service knowledge

What you need

• 20–30 yrs of experience
• Customer service
• CRM
• Chat support
• MS Office
• Data privacy
• Cross-selling
• Any graduate