Customer Care Executive

About the role

As a Customer Care Executive, you will be the first point of contact for our customers, providing timely and accurate support. Your role is crucial in maintaining positive relationships and ensuring a seamless experience. You will handle a variety of inquiries, from basic to complex, and work towards resolving customer issues efficiently.

What you'll do

• Be the first point of contact for our customers, providing timely and accurate support
• Handle a variety of inquiries, from basic to complex, and work towards resolving customer issues efficiently
• Provide accurate and up-to-date product/service information to customers
• Maintain a positive and professional attitude at all times, representing the company's brand
• Collaborate with internal teams to improve customer service processes and strategies

What you need

• Customer service
• CRM
• Escalation handling
• Problem solving
• Diploma