Customer Care Executive

About the role

As a Customer Care Executive, you will be the face of our company, representing Digitide Solutions Limited to our valued customers. Your primary role is to provide exceptional customer support and ensure a positive experience for our clients. You will be responsible for handling a variety of customer inquiries, resolving issues, and providing accurate information via multiple channels, including phone, email, and live chat.

What you'll do

• Be the face of our company, representing Digitide Solutions Limited to our valued customers
• Be responsible for handling a variety of customer inquiries, resolving issues, and providing accurate information via multiple channels, including phone, email
• Act as the primary point of contact for customers, ensuring a timely and professional response to inquiries
• Handle customer complaints and provide effective solutions, maintaining a high level of customer satisfaction
• Provide accurate and up-to-date product/service information to customers, ensuring they are well-informed

What you need

• 2–5 yrs of experience
• Customer service
• CRM
• Chat support
• Data privacy
• Problem solving
• Diploma