Customer Care Executive

About the role

As a Customer Care Executive, you will be the face and voice of Digitide Solutions, representing the company's commitment to customer excellence. Your role is crucial in maintaining positive customer relationships and driving business growth. You will be responsible for handling a diverse range of customer inquiries, providing timely and accurate information, and ensuring a seamless customer experience.

What you'll do

• Be the face and voice of Digitide Solutions, representing the company's commitment to customer excellence
• Be responsible for handling a diverse range of customer inquiries, providing timely and accurate information, and ensuring a seamless customer experience
• Act as the primary point of contact for customers, responding to inquiries via phone, email, and live chat
• Resolve customer complaints and issues, ensuring a high level of satisfaction and retention
• Provide accurate and up-to-date product and service information to customers

What you need

• 20–30 yrs of experience
• Customer service
• CRM
• Chat support
• Data privacy
• Problem solving
• Diploma