Customer Care Executive

About the role

As a Customer Care Executive, you will be the first point of contact for customers with collection-related inquiries. Your primary role is to reach out to customers who have missed payments or require assistance with their financial obligations. You will work closely with our collections team to ensure a smooth and successful recovery process.

What you'll do

• Be the first point of contact for customers with collection-related inquiries
• Work closely with our collections team to ensure a smooth and successful recovery process
• Collect payments over the phone or facilitate PTP (Pay-to-Pickup) arrangements for field collections
• Maintain accurate records of customer interactions and payment details
• Ensure timely and efficient resolution of customer queries and concerns

What you need

• Customer service
• CRM
• Escalation handling
• MS Office
• Communication
• Diploma