Customer Care Executive

About the role

As a Customer Care Executive, you will be the primary point of contact for our customers, especially those with overdue EMP payments. Your primary responsibility will be to ensure these customers settle their dues, including any applicable penalties. You will be an integral part of our collections team, working collaboratively to achieve our financial objectives.

What you'll do

• Be the primary point of contact for our customers, especially those with overdue EMP payments
• Be an integral part of our collections team, working collaboratively to achieve our financial objectives
• Maintain accurate records of customer interactions and payment arrangements
• Ensure timely and efficient processing of customer payments
• Provide excellent customer service, addressing inquiries and concerns

What you need

• 1–2 yrs of experience
• Customer service
• CRM
• MS Office
• Data privacy
• Problem solving
• Diploma