Customer Care Executive

About the role

As a Customer Care Executive, you will be the first point of contact for our customers, providing them with a seamless and positive experience. Your role is crucial in maintaining strong relationships and ensuring our customers' needs are met. You will be responsible for handling inquiries, resolving issues, and providing accurate information to our clients via various channels, including phone, email, and live chat.

What you'll do

• Be the first point of contact for our customers, providing them with a seamless and positive experience
• Be responsible for handling inquiries, resolving issues, and providing accurate information to our clients via various channels, including phone, email, and live chat
• Resolve customer complaints and provide effective solutions, maintaining a calm and empathetic approach
• Provide accurate and up-to-date product/service information to customers, keeping them well-informed
• Maintain a positive and friendly attitude, creating a pleasant customer experience

What you need

• 20–30 yrs of experience
• Customer service
• CRM
• Chat support
• Communication
• Diploma