Customer Care Executive

About the role

As a Customer Care Executive, you will be the primary point of contact for delinquent customers, guiding them through the process of paying off their overdue EMP payments. Your role is crucial in maintaining the company's financial health and ensuring a positive customer experience. You will work closely with the Collections team to develop effective strategies and maintain a professional and friendly approach.

What you'll do

• Be the primary point of contact for delinquent customers, guiding them through the process of paying off their overdue EMP payments
• Work closely with the Collections team to develop effective strategies and maintain a professional and friendly approach
• Act as the primary point of contact for delinquent customers, providing timely and accurate information
• Ensure customers understand their payment obligations and assist them in creating a suitable repayment plan
• Maintain a friendly and professional tone while collecting payments, fostering a positive customer experience

What you need

• 2–5 yrs of experience
• Customer service
• CRM
• MS Office
• Problem solving
• Diploma