Customer Care Executive

About the role

As a Customer Care Executive, you will play a vital role in maintaining and enhancing our company's reputation and customer relationships. Your primary responsibility will be to provide timely and accurate support to customers, addressing their inquiries, concerns, and complaints. You will be the voice of our company, ensuring a positive and professional image is portrayed at all times.

What you'll do

• Play a vital role in maintaining and enhancing our company's reputation and customer relationships
• Be the voice of our company, ensuring a positive and professional image is portrayed at all times
• Handle customer inquiries and provide accurate information via phone, email, and live chat
• Resolve customer complaints and issues in a timely and efficient manner, ensuring high customer satisfaction
• Collaborate with internal teams to ensure a seamless customer experience, including sales, operations, and technical support

What you need

• 1–2 yrs of experience
• Customer service
• CRM
• Chat support
• Sales
• Data privacy
• Upselling
• Diploma