Customer Care Executive - Corporate Office

About the role

The Customer Care Executive at Dr B lal Clinical Laboratory is dedicated to delivering exceptional customer service in the diagnostic industry. Through effective communication, proactive problem-solving, and the promotion of additional services, the mission is to enhance customer satisfaction and loyalty.

What you'll do

• Handle incoming calls from customers with professionalism and courtesy
• Provide accurate information about our diagnostic services, pricing, and processes
• Address customer inquiries, concerns, and complaints in a timely and efficient manner
• Schedule appointments and assist customers with the registration process
• Proactively reach out to customers for appointment reminders and follow-ups

What you need

• 1–4 yrs of experience
• Customer service
• CRM
• MS Office
• Voice process
• Upselling
• Cross-selling
• Any graduate