Customer Care Executive

About the role

.docx_html_scope { font-family: 'Cambria', Calibri, Arial, sans-serif, Cambria !important; font-size: 11pt !important; } .docx_html_scope p { margin-top: 0 !important; margin-bottom: 0 !important; overflow-wrap:anywhere !important; word-break: break-word !important; text-align: inherit !important; } .docx_html_scope ul, .docx_html_scope ol { margin-top: 0 !important; margin-bottom: 12pt !important; padding-left: 24pt !important; }

What you'll do

• Complete operational tasks efficiently and accurately
• Monitor processes and ensure compliance with bank standards
• Prepare and submit required reports promptly
• Maintain records and ensure proper upkeep of systems and processes
• Manage lobby and queues for quality service. Resolve complaints within TATs, escalate as needed

What you need

• 0–4 yrs of experience
• Customer service
• Sales
• Cross-selling
• Communication
• AML
• HTML
• Any graduate