Customer Care Executive - Mumbai ( Kandivali )

About the role

The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

What you'll do

• Should be able to set the targets for the renewals based on the monthly portfolio
• Support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
• Compliant Management- To identify & resolve the customers' complaints within the specific timelines
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
• Provide recommendations & suggestions to the branch for improvement

What you need

• Open to freshers
• Customer service
• Upselling
• Communication
• Any graduate