Customer Care Representative - Associate

About the role

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

What you'll do

• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness
• Identifies anomalies as they arise and uses judgment based on established rules and procedures to resolve them
• For complex issues, escalates the matter to senior team members for resolution
• Maintains clear and professional communication with both internal teams and external customers
• Collaborates with team members to achieve shared goals and improve overall customer satisfaction

What you need

• 1–3 years in customer support & success
• Customer service
• MS Office
• PowerPoint
• Communication
• Any graduate

What you get