Customer Care Representative-Associate

About the role

What can you expect as a FedEx team member? When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. Title – Customer Care Representative-Associate

What you'll do

• Deliver exceptional support to customers across multiple channels including phone, email, and chat
• Resolve customer inquiries, complaints, and service requests with accuracy and empathy
• Investigate and manage customer cases to ensure timely resolution and a positive experience
• Collaborate with internal teams to address customer concerns and improve service outcomes
• Maintain accurate records and documentation in relevant systems

What you need

• 1–3 years in customer support & success
• Customer service
• Problem solving
• Any graduate

What you get