Customer Care Representative

About the role

This opportunity is for a Grade 6 position and is specifically aligned to a permanent night shift role . Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve.

What you'll do

• Adhere to defined processes, compliance standards, and quality benchmarks while maintaining accuracy and completeness
• Handle inbound calls to support US-based shippers with queries related to bookings, account setup, quotes, and shipment status
• Provide end-to-end customer support by resolving inquiries efficiently while ensuring a high-quality customer experience
• Assist customers with bookings, account creation, and basic onboarding processes as defined as guidelines
• Address complaints and service issues with a focus on first-call resolution and customer satisfaction

What you need

• 1–3 years in customer support & success
• Customer service
• CRM
• Voice process
• MS Office
• Problem solving
• Any graduate