Customer Care Specialist (MISUMI)

About the role

Are you passionate about delivering exceptional customer experiences in a fast-paced, high-performance environment? Do you thrive on accuracy, responsiveness, and solving problems in real time? As a Customer Care Specialist , you will play a critical role in ensuring fast and accurate order processing while delivering proactive, professional communication to our US-based customers.

What you'll do

• Serve as the primary point of contact for customers across quotations, sales orders, and post-order inquiries. Build strong
• Order & Quote Management
• Prepare and process quotations and sales orders with speed and accuracy. Follow up on pricing, availability
• Manage customer inquiries through phone, email, chat, and our case management system. Prioritize effectively to ensure all tasks are completed within service expectations
• Own customer quality issues, order investigations, RMA/credit requests, and documentation requests. Collaborate cross-functionally to determine resolutions and ensure…

What you need

• 6–11 yrs of experience
• Customer service
• Sales
• MS Office
• ERP
• Communication
• Any graduate