Customer Care Supervisor

About the role

As a Supervisor of the Artist Support at TuneCore, you will manage and coach a team of Artist Support representatives (agents) , overseeing their daily performance, quality standards, and SLA compliance. You will conduct regular check-ins, deliver performance reviews, train new hires, and support team members in achieving their individual and team objectives.

What you'll do

• Monitor team performance, productivity, and quality standards to ensure targets are consistently met
• Oversee daily workload distribution and ensure adherence to strategy, processes, and SLA requirements
• Motivate and inspire the team to achieve their goals
• Maintain up-to-date knowledge of internal processes, product updates, and policy changes
• Serve as the primary escalation point for complex or high-impact client issues

What you need

• 8–14 yrs of experience
• Customer service
• Zendesk
• JIRA
• Salesforce
• Problem solving
• Any graduate