Customer Engagement Manager

About the role

The Customer Engagement Manager owns a portfolio of strategic enterprise accounts end-to-end: every engagement, every outcome, every relationship, every expansion opportunity. Think of this as the McKinsey Associate Partner model applied to enterprise AI delivery. You are the single point of accountability for your accounts.

What you'll do

• Own your accounts end-to-end: every engagement, every outcome, every relationship. Everything good or bad stops with you
• Be the single point of contact the customer calls for any problem — delivery, quality, adoption, escalation, or expansion
• Maintain a holistic view of each account: engagement status, risk exposure, opportunity pipeline, and the customer’s strategic priorities for the quarter
• Run account planning: engagement roadmaps, resource forecasting, risk assessment, and growth strategy
• Staff and direct delivery teams (Engineering Leads, Product Managers) across your accounts

What you need

• C
• Escalation handling
• Sales
• Communication
• Any graduate

Good to have

• CRM
• RPA
• HRMS
• ServiceNow
• Salesforce