Customer Excellence Support ( Law Background )

About the role

As a Customer Excellence Associate, you are the first person our merchants talk to when they need help. You will resolve support queries across chat and email, guide customers through onboarding and everyday product questions, and make sure every interaction leaves them confident in Dodo Payments.

What you'll do

• Respond to customer queries across email, chat, and support channels with speed, accuracy, and empathy
• Troubleshoot payment, billing, and integration issues by working with internal teams, and follow through to resolution
• Guide new merchants through onboarding, setup, and common workflows on the platform
• Escalate complex technical or compliance issues to the right teams with proper context
• Document common issues and contribute to our help center, knowledge base, and FAQs

What you need

• 0.5–2 yrs of experience
• Communication
• Any graduate

Good to have

• Zendesk
• Customer service
• Customer success
• Freshdesk