Customer Experience Analyst

About the role

Consumer and market insights (CMI) as a function is responsible for all kinds of customer research (qualitative and quantitative) and data analytics as well as market insights (sales funnel) work - supporting internal stakeholders across functions and enabling them with data backed direction and to make strategic short-long term decisions.

What you'll do

• Complete ownership and accountability of brand & sales funnel data- analyze data for RE and competition (internal + external sources) including consolidation &…
• Conduct in-depth analyses to inform business decisions and develop actionable recommendations
• Design and develop interactive dashboards using Power BI/ Tableau to visualize key metrics and trends. Certification in data visualization/analytical tools will be…
• Develop data models (Marketing and Media Mix, Time series etc.) to support business analytics and reporting needs
• Proven experience manipulating and extracting insights from large, dis-jointed datasets

What you need

• 5–9 yrs of experience
• Power BI
• PowerPoint
• Sales
• Communication
• Data visualisation
• Tableau
• MBA or BBA

Good to have

• SQL
• SAS
• R
• Python
• Product strategy
• Data modelling