Customer Experience Automation Specialist

About the role

We are looking for a Contact Centre AI Specialist to drive customer service transformation through AI, automation, and digital experience solutions. The role will partner with Customer Experience, Operations, and Technology teams to improve customer journeys, enhance agent productivity, and deliver operational efficiencies through intelligent automation and AI-enabled solutions.

What you'll do

• Support the implementation and adoption of AI-powered customer service solutions
• Identify opportunities to improve customer journeys, agent productivity, and operational efficiency
• Drive automation initiatives across customer support processes and workflows
• Support chatbot, virtual assistant, agent assist, and customer experience improvement programs
• Collaborate with business, operations, and technology stakeholders to deliver transformation initiatives

What you need

• 4–8 yrs of experience
• Customer service
• Problem solving
• MCA or B.Tech or B.E.

Good to have

• LLMs
• Power BI
• Tableau