Customer Experience - CSAT

About the role

The Customer Experience - CSAT role is responsible for monitoring and improving customer satisfaction levels through various channels. This position plays a crucial role in analyzing customer feedback, identifying areas for improvement, and implementing strategies to enhance overall customer experience.

What you'll do

• Monitor customer satisfaction levels through surveys, feedback, and other channels
• Analyze customer feedback to identify trends and areas for improvement
• Implement strategies to improve overall customer experience and satisfaction
• Collaborate with cross-functional teams to address customer concerns and drive positive outcomes
• Develop and maintain customer satisfaction metrics and reports

What you need

• 1–4 yrs of experience
• Data analysis
• Communication
• BBA

What you get

• ₹2.8 L–₹4.2 L a year