Customer Experience Executive

About the role

As a Customer Experience Executive, you’ll ensure customers have a smooth and positive journey with our products and services. You’ll interact with customers, resolve queries, provide tailored solutions, and help them get the most out of our offerings.

What you'll do

• Provide high-quality support across calls, chats, and emails following SOPs
• Understand customer needs and guide them on product features and solutions
• Troubleshoot issues, analyze problems, and report product gaps
• Maintain and update internal knowledge bases with key insights
• Share customer feedback and collaborate with Product, Sales, and Marketing teams

What you need

• 0–2 yrs of experience
• Customer service
• Communication
• SOP writing
• Sales
• Any graduate

Good to have

• CRM